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Frequently Asked Questions

What materials do you use in your jewllery?

I use high-quality polymer clay, lightweight aluminum wire, and genuine natural gemstones. These materials combine durability, comfort, and beauty to create unique, handcrafted pieces that last. All metals used are nickel-free and skin-friendly.

How do I purchase an artwork?

  • Browse available pieces and add your favorites to the cart.
  • Proceed to secure checkout using PayPal, Apple Pay, Visa/Mastercard, or direct bank transfer (e.g., Swedbank, SEB).
  • You don’t need an account, but creating one lets you save info and view past orders.

How do you package and ship the jewllery?

Your jewllery arrives safely packed in a protective, gift-ready box. Orders are shipped quickly with tracking info sent to you. Whether it’s a gift or a treat for yourself, your package will arrive secure and on time.

Can I request a custom design?

Unfortunately, i do not do custom designs. I have a different designs an hope you can find something suit you.

What is your return and exchange policy?

Due to sanitary purposes, we do not accept returns or exchanges on items. However, if there is breakage due to a flaw in design or from transit we will replace it for you if its within 2 weeks of your purchase date. Please contact us at contact@elisart store to discuss further.

Do you offer international shipping?

Yes! I ship worldwide, so no matter where you are, you can enjoy ElisArt jewelry. Shipping times vary by location, and tracking information will be provided once your order ships. Please note any customs fees are the buyer’s responsibility.